When we can help
- A Mac that will not start or freezes at boot
- A hard drive that makes noises or is not recognised
- Files deleted by mistake or lost after an update
- External drives and USB sticks asking to be formatted
- A Mac that suffered liquid damage or a fall
What to do right away
If you suspect the drive is failing, stop using the computer. Every restart and every new file can lower the chances of recovery. Do not install recovery software on the same drive.
How recovery works
Where possible we remove the drive and first make an exact copy of it, so we can work without stressing the original. We recover the files from that copy and hand them back on a new drive or USB stick.
It usually takes 1 to 14 days depending on the extent of the damage. Afterwards we can fit a new SSD and set your Mac up again.
Your data stays confidential. We do not open or copy anything beyond what the recovery requires.
Frequently asked questions
Can data be recovered from Apple Silicon Macs?
On M1 and later Macs the storage is built in and encrypted. Recovery is mainly possible when the board can be repaired so the Mac boots again, so each case is assessed individually.
When is recovery not possible?
When files have been overwritten by new data or when the physical damage is too extensive. We will tell you honestly after the diagnosis.
